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Pharmacy Liaison Specialist
2 months ago
Clearway Health is a recognized Great Place to Work and destination organization that offers a wide range of benefits, perks, and wellness programs to help you grow and make a difference. We are an award-winning culture where talented people are respected, informed, engaged, empowered, and developed.
Job SummaryThis pivotal position serves as the bridge between patients and pharmacists, employing a hands-on approach to deliver top-tier patient care. You will have a strong focus on customer service, serving as a pillar in reshaping both patient care and business excellence.
Responsibilities- Patient Relationship Development and Client Sales: Focus on sales/customer service with the goal of expanding your patient account base by enrolling and retaining specialty pharmacy services offered through Clearway Health.
- Sales and Enrollment: Accomplish set goals for enrolling patients into the Clearway Health Specialty Pharmacy program, performing enrollment functions, and generating leads through provider relationships or direct customer service engagements.
- Patient Retention: Build relationships with patients, delivering a full continuum of medication adherence support through various tools and applications, and providing outbound therapy/medication adherence check-ups.
- Internal Relationships: Develop and nurture trusting relationships to deliver the highest level of care for complex patients, maintaining and supporting pharmacy interdepartmental relationships and management.
- External Relationships: Take the lead in creating and developing strategic partnerships with various healthcare professionals, providing them with the necessary information and support to ensure successful patient care transitions.
- Technical Skills: Skillfully navigate the patient Electronic Medical Record (EMR) to answer questions and provide documentation as needed for specialty pharmacy prior authorizations, and maintain effective communication with various healthcare professionals.
- Problem-Solving: Excel at resolving high-level patient care issues, knowing when to involve managers or clinicians when needed, and offering practical solutions to complex problems.
- Independence: Play a vital role in training and supporting new staff, helping them understand and meet the expectations for day-to-day operations in their specific roles.
- Education: High School diploma or G.E.D. required, higher level education preferred.
- Certifications: Registered as a Pharmacy Technician with the Board of Pharmacy in the state where Clearway Health operates, and Active National Certification verified by PTCB or ExCPT.
- Experience: 2+ years of direct pharmacy experience required.
This position will be located on site at our client partner, Children's National Hospital, where they are dedicated to helping our patients grow up stronger.
