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Front Office Coordinator

2 months ago

Fort Lauderdale, Florida, United States MyCare Medical Group Full time
Job Summary

The Front Office Coordinator plays a vital role in ensuring a seamless patient experience at MyCare Medical Group. As a bilingual professional, you will be responsible for greeting patients, directing them to the appropriate location, and providing general information about the office.

Key Responsibilities
  • Answering phones efficiently and with proper etiquette, directing calls to the appropriate person or department, and updating patient information in the computer as needed.
  • Scheduling new patients, collecting insurance information, filling out necessary forms to set up new patient files, and preparing file labels.
  • Verifying medical insurance for all appointments and walk-in patients, ensuring timely and accurate processing.
  • Maintaining inventory of new patient forms and office supplies required for front desk activities.
  • Monitoring patient wait time and ensuring physicians' on-time schedule, prioritizing appointments versus walk-ins, and assisting with chart retrieval for walk-in patients.
  • Providing patients with necessary documentation for quick referrals using preferred networks.
  • Ensuring patients leave with all necessary forms and paperwork, including receipts, lab requisitions, prescriptions, and other relevant documents.
  • Scheduling follow-up appointments, confirming next-day appointments, and following up on missed appointments.
  • Maintaining patient confidentiality and dignity at all times.
Requirements
  • High school diploma or equivalent.
  • 1 year of experience in a medical office setting.
  • Data entry and typing experience.
  • Bilingual in English/Spanish.
  • Knowledge of basic medical terminology is preferred.
Benefits
  • Comprehensive benefits package, including Health, Vision, Dental, and Life insurances.
  • FSA and Life Assistance Program (EAP).
  • 401(k) Retirement Plan.
  • Health Advocacy, Travel Assistance, and My Secure Advantage.