Bilingual Customer Support Specialist
3 weeks ago
We are seeking a highly skilled Bilingual Customer Support Specialist to join our team at Origin Bank. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving financial and non-financial inquiries, and executing transactions with accuracy and efficiency.
Key Responsibilities- Provide personalized service to meet or exceed clients' time and quality expectations
- Resolve customer inquiries and issues in a timely and professional manner
- Execute transactions, including account-to-account transfers, loan payments, and maintenance requests
- Analyze customer relationships to determine additional needs or products that best fit their requirements
- Develop and strengthen customer relationships by offering products and services
- Process customer requests, such as check orders, Stop Payments, and address changes
- Log and process maintenance requests, account errors, and fraudulent transactions
- Provide backup support to switchboard and assist with Consumer Electronic Banking (CeB) and BeB Mobile banking
- High school diploma or general education degree (GED)
- 6-12 months of customer service, call center, sales, or banking experience
- Knowledge of Internet, Outlook, Microsoft Word, and Excel
- Ability to use bank-specific software and basic office machines
- General knowledge of internal transfers/payments, E-Statements, P2P, External Transfers, Personal Finance Manager/Yoodle, Bill Pay, and new enhancements
- Promotes the Bank's culture, including the support of our Brand promise and Core Values
The noise level in the work environment is usually moderate.
This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank's changing needs.
Please visit our Origin Bank careers page to review the job description in its entirety.
Origin Bank is an equal opportunity employer based on race, color, sex, age, marital or veteran status, non-job related disability, religion, national origin, genetic information, or any other basis protected by law.
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