Senior VoIP and Telecommunications Specialist

2 weeks ago


California, United States TalentFish Full time

Position: Senior VoIP and Telecommunications Engineer

Location: Remote (Candidates must reside in specific states)

Overview

TalentFish is seeking a Senior VoIP and Telecommunications Engineer. This role is a Direct Hire opportunity. The Senior Engineer will be responsible for delivering solutions and support for the organization while ensuring the optimal functionality of all telecommunications, Cisco VoIP, and Webex systems within a global framework.

Key Responsibilities

  • Provide support for global user transitions, including moves, additions, changes, deletions, and repairs as necessary.
  • Assist in the installation, configuration, maintenance, capacity planning, and upgrades of all telecommunications and Cisco VoIP/Webex systems.
  • Deliver project support, technical assistance, and vendor escalation as required to maintain the telecommunications and Cisco VoIP/Webex environment.
  • Configure and troubleshoot VoIP routers and VoIP/UC servers for the telecommunications and Cisco VoIP/Webex network.
  • Prepare, maintain, and distribute technical documentation for all assigned systems and projects, including processes, procedures, troubleshooting, system design, training, and change management using tools such as Atlassian Confluence, MS Visio, Word, and Excel.

Qualifications

  • Bachelor's Degree in a related field or equivalent experience in Telecommunications, Cisco VoIP, and Webex Cloud Calling Product Support.
  • A minimum of 5 years of progressive experience in telecommunications and Cisco VoIP and Webex cloud calling within a global context.
  • Cisco voice network certifications or equivalent experience (CCNA, CCNP, CCVP, CCIE) are preferred.
  • Microsoft system certifications (MCP, MCSE) are a plus.
  • Proficiency in migrating Cisco UCM from on-premise to Webex Cloud Calling Dedicated Instance is strongly preferred.
  • Expertise in supporting and maintaining Cisco unified communication platforms and related VoIP applications (VoIP, Cisco UCM, CUPS, Unity Connection, Expressway, Jabber, and Webex Cloud Calling).
  • Experience in installing, supporting, and maintaining Telecommunication IPLEX/BVoIP SIP Trunks.
  • Ability to configure and maintain Cisco voice gateways, CUBE, and Client routers, specifically models 44xx and 83xx Series ISR.
  • Fundamental knowledge of Microsoft Office Suite, fax server software/FoIP (OpenText / Rightfax), and a strong understanding of LAN and WAN network design, engineering, and management (LAN/WAN, MPLS, VPN, VLAN, SDWAN).

TalentFish is an employee-owned company at the forefront of talent acquisition innovation. We are redefining IT staffing through the integration of AI, video screening, and our unique platform. TalentFish is committed to providing the best experience for employees, consultants, and clients alike. We are an Equal Opportunity Employer and embrace diversity in our workforce.



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