Senior VoIP and Telecommunications Engineer
2 weeks ago
Position: Senior VoIP and Telecommunications Engineer
Location: Remote (Candidates must reside in specific states)
Role Overview
TalentFish is seeking a highly skilled Senior VoIP and Telecommunications Engineer. This is a Direct Hire opportunity that allows for remote work. The Senior Engineer will be responsible for delivering solutions and providing support for the organization while ensuring the optimal functionality of all telecommunications, Cisco VoIP, and Webex systems in a global context.
Key Responsibilities
- Manage support for global user transitions, including moves, additions, changes, deletions, and repairs as necessary.
- Assist in the installation, configuration, maintenance, capacity planning, and upgrades of all telecommunications and Cisco VoIP/Webex systems.
- Provide project assistance, technical support, and vendor escalation as required to maintain the telecommunications and Cisco VoIP/Webex environment.
- Conduct configuration and troubleshooting of VoIP routers and VoIP/UC servers within the telecommunications and Cisco VoIP/Webex network.
- Develop, maintain, and distribute technical documentation for all assigned systems and projects, including processes, procedures, troubleshooting guides, system designs, training materials, and change management documentation using tools such as Atlassian Confluence, MS Visio, Word, and Excel.
Qualifications
- Bachelor's Degree in a relevant field or equivalent experience in Telecommunications, Cisco VoIP, and Webex Cloud Calling Product Support.
- A minimum of 5 years of progressive experience in telecommunications and Cisco VoIP and Webex cloud calling within a global environment.
- Cisco voice network certifications or equivalent work experience (CCNA, CCNP, CCVP, CCIE) are preferred.
- Microsoft system certifications (MCP, MCSE) are a plus.
- Strong proficiency in migrating Cisco UCM from on-premise to Webex Cloud Calling Dedicated Instance is highly preferred.
- Expertise in supporting and maintaining Cisco unified communication platforms and related VoIP applications (VoIP, Cisco UCM, CUPS, Unity Connection, Expressway, Jabber, and Webex Cloud Calling).
- Experience in installing, supporting, and maintaining Telecommunication IPLEX/BVoIP SIP Trunks.
- Proficiency in configuring and maintaining Cisco voice gateways, CUBE, and Client routers, specifically model 44xx and 83xx Series ISR.
- Basic proficiency in Microsoft Office Suite, fax server software/FoIP (OpenText / Rightfax), and a solid understanding of LAN and WAN network design, engineering, and management (LAN/WAN, MPLS, VPN, VLAN, SDWAN).
TalentFish is an employee-owned company leading the way in talent acquisition. We are transforming IT staffing through the integration of AI, video screening, and our unique platform. TalentFish is committed to providing the best experience for employees, consultants, and clients alike. We are an Equal Opportunity Employer and celebrate diversity.
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