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LoanIQ Support Specialist

2 months ago

Charlotte, North Carolina, United States Apex Systems Full time

LoanIQ Production Support Role

Company: Apex Systems

Location: Charlotte, NC - HYBRID (3 days onsite, 2 Remote)

Contract Duration: 12+ months

Essential Skills:

  • Minimum of 7 years in Product Support, Business Analysis, or Technical Analysis.
  • At least 3 years of hands-on experience with LoanIQ.
  • Strong analytical and troubleshooting capabilities.
  • Familiarity with programming methodologies is advantageous.
  • Prior experience in application support is preferred.

Role Overview

The primary responsibility is to deliver technical assistance and direction to users and stakeholders utilizing the LoanIQ platform.

Diagnose and resolve intricate issues related to the LoanIQ system.

Maintain comprehensive documentation of troubleshooting processes and maintenance protocols for future reference and knowledge sharing.

Required Qualifications

Demonstrated expertise with LoanIQ, including a solid technical understanding of its deployment and configuration.

Exceptional troubleshooting skills with a proven ability to swiftly identify and rectify technical challenges.

Strong written and verbal communication skills, capable of simplifying complex information for diverse audiences.

Desired Soft Skills

  • Exudes a positive demeanor and energy, adaptable to change.
  • Receives guidance effectively and collaborates well with others.