Customer Service Specialist

1 day ago


Providence, Rhode Island, United States Rac Distributors Inc Full time
Customer Service Specialist

We are seeking a skilled professional to provide exceptional customer service experience. The ideal candidate will be responsible for communicating with customers, identifying their needs, and providing helpful solutions.

Key Responsibilities:
  • Handle high volumes of inbound calls and emails, identifying customer concerns and providing effective solutions.
  • Utilize best practices in customer service techniques to develop rapport and build relationships with customers.
  • Document all customer interactions and maintain accurate records.

Requirements:
  • Bachelor's degree or equivalent experience.
  • Previous experience as a Customer Service Representative or similar role is preferred.
  • Proficiency in using computers and customer management software.
  • Excellent verbal and written communication skills.
  • In-depth knowledge of HVAC/R equipment and parts is essential.

Benefits:
  • Paid Time Off (PTO) for relaxation and rejuvenation.
  • Career growth opportunities for professional development.


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