Customer Service Specialist

4 days ago


Providence, Rhode Island, United States Rac Distributors Inc Full time
Job Overview

Rac Distributors Inc is seeking a skilled Customer Service Representative to join our team. This role involves interacting with customers to identify their needs, process requests, and provide solutions that ensure a positive customer experience.

Responsibilities
  • Process a high volume of inbound calls and resolve customer inquiries efficiently.
  • Use best practices in customer service techniques to develop rapport and build relationships with customers.
  • Document all customer interactions and maintain accurate records.
  • Meet personal and team performance targets.
Requirements
  • High school diploma/GED required.
  • Previous experience as a Customer Service Representative or in a similar role is preferred.
  • Excellent communication and problem-solving skills.
  • Understanding of HVAC/R equipment and parts is essential.
Salary and Benefits

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience. Additionally, the company offers competitive benefits, including paid time off, career growth opportunities, and a comprehensive compensation package.



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