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Head of Water Distribution Operations

4 weeks ago

Boise, Idaho, United States Veolia Environnement SA Full time
About the Role

Veolia North America is seeking a highly skilled and experienced professional to fill the position of Head of Water Distribution Operations. This key role will be responsible for overseeing the daily activities of the operations' water transmission and distribution systems, maintenance programs, and construction and repair efforts to ensure operational efficiency, dependability, and customer satisfaction.

Key Responsibilities
  • Supervise daily activities of the operations' water transmission and distribution systems, maintenance programs, and construction and repair efforts.
  • Ensure customer, company, governmental, and regulatory requirements and standards are consistently met.
  • Exercise considerable knowledge of water distribution system operations policies, procedures, and laws.
  • Responsible for emergency crew activities after hours.
  • Supervise, plan, schedule, and direct departmental personnel with regard to repairing, replacing, and installing main lines, services, fire hydrants, valves, meters, and associated appurtenances.
  • Conduct staff meetings and feedback sessions and ensure appropriate work communication among personnel and departments.
  • Perform regular monitoring and performance feedback.
  • Assist in evaluating, selecting, implementing, and operating departmental tools and resources necessary for successful department operations.
  • Provide oversight to T&D department programs, identifies staff training needs, provides and delivers recommended training solutions.
  • Coordinate the response of other departments to Idaho Public Utility Commission complaints and resolve complex customer issues.
  • Remain abreast of and ensure implementation of relevant IPUC rules and regulations.
  • Ensure departmental compliance with all environmental, health, and safety policies and requirements.
  • Run, review, and monitor various daily/monthly reports to ensure department activities and operations are in line with expectations.
  • Communicate issues, progress made, and trends to T&D Operations Supervisors, T&D Manager, and Director of Operations.
  • Continuously improve work processes and document the same via Standard Operating Procedures (SOP's).
  • Participate on special management projects as necessary.
  • Makes field investigations for road permits; prepares and submits road cut permits and sediment and erosion control plans.
Requirements
  • Associates Degree in a related field.
  • 5 years of experience in waterworks distribution operations, maintenance, and construction experience, preferably in a water utility.
  • ~3 years in a lead or supervisory position in a water distribution system environment.
  • Demonstrated excellent communication skills verbally, in writing, and in email.
  • Strong knowledge of OSHA and Company environmental health and safety rules, policies, and procedures.
  • Strong understanding of road construction plans, including cuts and fills, sewer and storm drain profiles and grades.
  • Good working knowledge of GIS and hydraulic principles.
  • Strong expertise with construction, operations, maintenance, services, and meters, and optimization of water distribution systems.
  • Must possess and maintain a valid state driver's license.
  • Strong knowledge of federal, state, and local transportation rules.
  • Ability to synthesize data and translate insights into relevant, usable, actionable, strategic, and tactical recommendations.
  • Ability to function in the digital world, using computer, laptop, tablet, smartphone devices, and software to communicate and perform and record work.
  • Proficiency with business office computing systems.
Preferred Qualifications
  • Minimum of a state Class IV Water Operator Distribution License or the ability to obtain within 1 year of acceptance.
About Veolia North America

Veolia North America is a subsidiary of Veolia Group, offering a full spectrum of water, waste, and energy management services. We help commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Our comprehensive benefits package includes paid time off policies, health, dental, and vision insurance, and an employer-sponsored 401(k) plan.