Healthcare Claims Supervisor

1 day ago


Phoenix, Arizona, United States Triwest Healthcare Full time
Job Summary

The Supervisor, Claims Administration is responsible for the daily oversight of a claims administration functional team handling requests related to Government claims.

This position may manage one or more work types including, but not limited to, claims research, reconsideration, correspondence, inquiries & escalations, and audits.

The Supervisor, Claims Administration interacts and collaborates frequently with beneficiaries, Veterans, providers, sub-contractors, the Government, and internal business partners to resolve issues, respond to inquiries, and improve processes.

Key Responsibilities
  • Assists in the development and implementation of department policies and training.
  • Audits completed work, performs analysis of results, and provides coaching for improvement.
  • Responsible for the daily supervision of staff, including multiple job roles.
  • Manages assigned functional team(s), to include people, workflows, performance, and procedures.
  • Proactively identifies opportunities and collaborates with leaders and subcontractors to drive issue resolution.
  • Coordinates with leadership, direct reports, and project teams regarding process changes.
  • Collaborates cross-functionally with internal business partners on process changes and improvements.
  • Makes recommendations to improve quality and efficiency to enhance service to internal and external stakeholders.
  • Exhibits professionalism in all written and verbal communication.
  • Hires, evaluates, and develops team members.
  • Assesses team performance, initiates corrective action plans, and writes annual reviews.
  • Provides telephonic customer service assistance to Government employees, providers, Veterans, and beneficiaries.
  • Performs other duties as assigned.
  • Regular and reliable attendance is required.


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