Customer Service Ambassador

2 weeks ago


Belleville, Michigan, United States Avflight Full time

Avflight is seeking a highly skilled Customer Service Representative to join our team at Willow Run Airport. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, including crew members and passengers. Your primary goal will be to ensure that every interaction with Avflight is positive and memorable.

**Key Responsibilities:**

* Provide superior customer service to crew members and passengers
* Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
* Resolve customer requests, questions, and complaints regarding Avflight's services or products
* Process sales transactions, close out, and balance daily inventory, fuel tickets, and meter sheets

**Requirements:**

* High school diploma or GED
* Must be 18 years or older
* Must be available for evenings and weekends
* Hotel/hospitality/customer service experience a plus
* Must be comfortable learning how to answer a multi-line phone system, email, filing, faxing, and computer skills including Microsoft products
* Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching
* Must have a valid driver's license

**Competency/Behavioral Requirements:**

* Must be available for holidays and weekends if needed
* Experience in aviation is a plus
* Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
* Must have the ability to multitask; excellent communication and organizational skills
* Be pleasant with others on the job and display a good-natured, cooperative attitude

**EEO/AA:**

* Must possess a valid driver's license and pass background screening and airport screening



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