Front Desk Team Member
5 days ago
B/SPOKE Studios is a dynamic and inspiring fitness community that believes in the transformative power of exercise. We're passionate about helping our clients achieve their wellness goals and live a healthier, happier life.
Job Title: Front Desk Team MemberWe're seeking a highly motivated and customer-focused individual to join our Front Desk Team. As a Front Desk Team Member, you will be the first point of contact for our clients, providing exceptional service and ensuring a seamless studio experience.
Responsibilities:- Provide outstanding customer service to clients, responding to their needs and concerns in a timely and professional manner.
- Assist with class check-in, opening and closing procedures, and other daily tasks as needed.
- Support Studio Management with daily tasks and projects, ensuring the smooth operation of the studio.
- Collaborate with B/SPOKE Instructors to provide a seamless studio experience, ensuring that clients feel welcome and supported.
- Perform bike fittings and maintenance, ensuring that our equipment is in top working condition.
- Be a team player, promoting camaraderie and a positive studio atmosphere.
- Assist with training of newer Front Desk Team members, ensuring that they have the skills and knowledge needed to succeed.
- Maintain product knowledge of B/SPOKE events, operations, marketing, and retail, ensuring that clients have a comprehensive understanding of our offerings.
- Promote and maintain the B/SPOKE culture and community atmosphere, ensuring that our studio is a welcoming and inclusive space for all.
- Availability to work a non-traditional schedule, including mornings, evenings, weekends, and some holidays with consistent weekly availability.
- Ability to work at least 10 hours weekly, including weekends, with a minimum of two shifts per week (shifts vary from two to five hours) and at least one weekend day a month.
- Access to reliable transportation.
- Possession or willingness to acquire a current, valid CPR/AED Certification.
- Submit an online application (includes 1-way video interview) + resume.
- Participate in an in-person studio visit + interview with Local Studio Operations Team.
- Participate in a 30-minute virtual interview with Leadership Team.
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