Fitness Center Representative
3 weeks ago
The Member Services Representative will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.
Key Responsibilities- Provide exceptional customer service to members, prospective members, and guests.
- Handle all front desk related activities, including answering phones, checking members into the system, and facilitating needed updates to member accounts.
- Assist with new member sign-ups, tours, and responding to member questions and concerns in a timely and professional manner.
- Maintain the neatness and cleanliness of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
All staff will also receive a free Black Card membership. During peak season team members can qualify for our seasonal incentive bonus program.
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