Front Desk Team Member

1 day ago


Mashpee, Massachusetts, United States BSPOKE Studios Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our Front Desk Team at B/SPOKE Studios. As a Front Desk Team Member, you will be responsible for providing exceptional customer service to our clients, ensuring a seamless studio experience, and supporting our instructors and studio operations.

Key Responsibilities
  • Provide high-level customer service to clients, ensuring a positive and memorable experience.
  • Assist with class check-in, opening, and closing procedures, ensuring a smooth and efficient studio operation.
  • Support Studio Management with daily tasks and projects, contributing to the overall success of the studio.
  • Facilitate a seamless studio experience by assisting instructors and clients, and promoting a positive and inclusive atmosphere.
  • Perform bike fittings and maintenance, ensuring our equipment is in top condition.
  • Be a team player, promoting camaraderie and a positive work environment.
  • Assist with training of newer Front Desk Team members, sharing your knowledge and expertise.
  • Maintain product knowledge of B/SPOKE events, operations, marketing, and retail, staying up-to-date on our offerings and promotions.
  • Promote and maintain the B/SPOKE culture and community atmosphere, embodying our values and mission.
  • Participate in continued learning, training, and workshops, staying current on industry trends and best practices.
Requirements
  • Availability to work a non-traditional schedule, including mornings, evenings, weekends, and some holidays, with consistent weekly availability.
  • Ability to work at least 10 hours weekly, including weekends, with a minimum of two shifts per week and one weekend day per month.
  • Reliable transportation and a valid CPR/AED certification.
What We Offer

As a member of our Front Desk Team, you will enjoy a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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