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Executive Director of Operations

2 months ago

Castle Rock, Colorado, United States 24 Hour Fitness Full time
About the Role

We are seeking a highly skilled and experienced Executive Director of Operations to join our team at 24 Hour Fitness. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional member experiences.

Key Responsibilities
  • Business Development: Set challenging goals for yourself and your team, including relevant metrics and action plans that will drive business forward.
  • Team Leadership: Build a high-performing team with a bench plan designed to achieve, exceed, and sustain business results.
  • Member Experience: Model the behaviors that will motivate and train your team to provide an exceptional membership experience.
  • Culture Development: Create an inclusive culture that reflects the company brand, values, and strategy.
  • Revenue Growth: Engage and inspire a team to achieve revenue targets for membership, fitness & labor.
Requirements
  • 2-4 years of progressive management experience supervising 3-10+ employees in a team environment.
  • 3-5+ years of broad retail/hospitality/operations industry experience, requiring high execution in both operations and service, with focus on high team member and/or customer retention.
  • Ability to inspire and lead teams to implement and deliver on member and team member initiatives through a strong service focus and creating and implementing a consistent and robust service culture.
What We Offer

Full-time position with flexible availability across weekdays, weekends, and holidays to best serve our member community.