Social Media Customer Service Representative

4 weeks ago


West Palm Beach, Florida, United States My Bambu Full time
Job Description

MyBambu is a cutting-edge fintech platform that empowers underserved communities through financial inclusion. As a Social Media Customer Service Specialist, you will play a crucial role in maintaining a positive brand image and providing exceptional customer service through multiple social media platforms.

Key Responsibilities:

  • Respond to customer inquiries and concerns in a timely and professional manner.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
  • Monitor and analyze social media trends to identify areas for improvement and opportunities for growth.
  • Develop and implement social media content strategies to engage with customers and promote the company's brand.
  • Provide bilingual support to customers, ensuring that all interactions are conducted in a respectful and professional manner.

Requirements:

  • Bilingual in Spanish and English.
  • High school diploma or equivalent required.
  • One year of experience in customer service, preferably in a social media environment.
  • Basic knowledge of Salesforce, Excel, and social media platforms.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.


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