Social Media Customer Service Representative
4 weeks ago
MyBambu is a cutting-edge fintech platform that empowers underserved communities through financial inclusion. As a Social Media Customer Service Specialist, you will play a crucial role in maintaining a positive brand image and providing exceptional customer service through multiple social media platforms.
Key Responsibilities:
- Respond to customer inquiries and concerns in a timely and professional manner.
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
- Monitor and analyze social media trends to identify areas for improvement and opportunities for growth.
- Develop and implement social media content strategies to engage with customers and promote the company's brand.
- Provide bilingual support to customers, ensuring that all interactions are conducted in a respectful and professional manner.
Requirements:
- Bilingual in Spanish and English.
- High school diploma or equivalent required.
- One year of experience in customer service, preferably in a social media environment.
- Basic knowledge of Salesforce, Excel, and social media platforms.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and inclusive work environment.
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