CLS Professional Services Consultant

21 hours ago


Scottsdale, Arizona, United States Sciata Full time
Job Description

As a Professional Services Consultant at Sciata, you will play a crucial role in delivering implementation and consulting services to laboratories staff. Your primary objective will be to ensure successful project outcomes with client satisfaction.

You will provide clients with mentorship and advice on workflow planning, driving adoption of standard methodologies and best practices for maximum customer return on investment.

Key Responsibilities:

  • Consult with key stakeholders to ensure project scope aligns with client expectations
  • Conduct implementations demonstrating thorough knowledge of department procedures and guidelines
  • Guide clients in decision-making to achieve maximum efficiency using best practice recommendations
  • Conduct product training for clients as part of the implementation process
  • Provide input to process improvements by monitoring client and departmental feedback
  • Travel to client sites to install software products following department procedures and guidelines
  • Maintain superior customer satisfaction throughout the customer relationship
  • Resolve project issues or escalate to senior staff or management when necessary
  • Collaborate and mentor other Professional Services Consultants to expand product knowledge
  • Effectively organize and prioritize project tasks to ensure timely completion

Requirements:

  • Ability to work independently and manage projects and priorities from start to finish
  • Strong understanding of client/laboratory workflow concepts relative to software applications
  • Strong communication and presentation skills with the ability to present to all levels of the organization
  • Ability to understand how multiple systems work together and make recommendations
  • Strong analytical and problem-solving skills
  • Ability to provide mentoring and consultation to improve workflow processes and procedures

Education and Experience:

  • Bachelor of Science in Life Sciences/Pharma or Forensic Toxicology related degree
  • 5+ years' experience in a Life Sciences/Pharma or Forensic Toxicology Laboratory
  • 5+ years' experience with SQL query writing (Oracle DB Knowledge preferred)
  • 5 years' experience with programming languages (C++, Java, PL/SQL)
  • 5+ years' experience with API/Interfaces (HL7)
  • 5 years' report development experience
  • Experience with Telerik Report Writing into CLS

Preferred Experience and Education:

  • 5 years' experience with information systems or software products and 1 year working with applications
  • 5-7 years experience working in a consulting or implementation environment

Physical Requirements:

  • Work is performed in a normal office setting with minimal exposure to health or safety hazards
  • Prolonged periods of sitting at a desk and working on a computer
  • 25-50% travel may be required
  • Moderate lifting/carrying 15-44 lbs.
  • Use of fingers
  • Walking/standing 2-6 hours
  • Exposure to hazardous materials or various weather conditions
  • Travel to client sites that can pose risk associated with healthcare organization
  • May be required to follow customer location health and safety requirements


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