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Night Auditor

2 months ago


Buffalo, New York, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and detail-oriented Night Auditor to join our team at the Buffalo Marriott LECOM HARBORCENTER. As a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions, providing exceptional guest service, and maintaining a high level of professionalism in a fast-paced environment.

Key Responsibilities
  • Financial Transactions: Balance revenue and expense transactions, reconcile discrepancies, and maintain accurate records.
  • Guest Service: Respond to guest inquiries, resolve issues, and provide exceptional service to ensure guest satisfaction.
  • Front Desk Operations: Perform all front desk duties, including check-ins, check-outs, and room assignments.
  • Communication: Effectively communicate with guests, management, and colleagues to ensure seamless operations.
  • Reporting: Generate and distribute daily reports to designated departments and personnel.
Requirements
  • Education: High school graduate or equivalent.
  • Experience: Minimum one year customer service experience; previous hotel experience preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer systems.
  • Language: Bilingual English/Spanish a plus.
Benefits
  • Health Insurance: Comprehensive health insurance plan.
  • Paid Time Off: Generous paid time off policy.
  • Holidays: Eight paid holidays per year.
  • Hotel Discounts: Marriott Hotel discounts for employees and their families.
  • Meal Perks: One complimentary meal per shift worked.
About Us

Shaner Hotels is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries. We are committed to providing exceptional service and creating memorable experiences for our guests.