Operations Coordinator

4 weeks ago


Richmond, Virginia, United States Zobility Full time
Job Title: Operations Analyst I

At Zobility, we are seeking a highly skilled and detail-oriented Operations Analyst I to join our team. As an Operations Analyst I, you will play a critical role in ensuring the smooth operation of our power grid.

Key Responsibilities:
  • High-Level Project Overview: Monitor and dispatch outage trouble calls, analyze outage calls to determine the location of the problem, prioritize all emergency work, outage, and non-outage work for first responders, and communicate with customers to determine the power issues they are experiencing.
  • Multi-Tasking: Handle changing priorities constantly, ensuring that all tasks are completed efficiently and effectively.
  • Computer-Based Skills: Proficiency in all Windows applications, typing, and data analysis.
  • Customer Service: Provide excellent customer service skills, communicating effectively with customers and field workers.
Requirements:
  • Multi-Tasking: Ability to handle changing priorities constantly.
  • Computer-Based Skills: Proficiency in all Windows applications, typing, and data analysis.
  • Customer Service: Excellent customer service skills, communicating effectively with customers and field workers.
  • Data Analysis: Ability to review multiple information sources to determine the appropriate action.
Preferred Skills:
  • Dispatch Skills: Experience in call centers, 911 operations centers, utilities, or similar environments.
Education:
  • High School Graduate/GED: A high school diploma or equivalent is required.


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