Automotive Service Representative

3 weeks ago


Torrance, California, United States South Bay Hyundai Full time

At South Bay Hyundai, we are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience in our service department.

Key Responsibilities:
  • Maintain a high level of customer satisfaction by ensuring that all customer interactions are professional and courteous.
  • Work closely with our service technicians to ensure that all repairs and maintenance are completed in a timely and efficient manner.
  • Communicate effectively with customers regarding the status of their vehicle, including any changes to the estimate or repair schedule.
  • Document all customer interactions and repairs in our system to ensure accurate and up-to-date records.
  • Resolve any customer complaints or concerns in a fair and timely manner.

Requirements:

  • High school diploma or equivalent required.
  • Associate's degree or equivalent from a two-year college or technical school preferred.
  • At least six months to one year of experience in the automotive industry or related field.
  • Excellent customer service skills and ability to work in a fast-paced environment.
  • Ability to work with little supervision and be self-motivated.
  • Valid driver's license and clean driving record.


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