Senior Account Director

3 weeks ago

Fort Mill, South Carolina, United States CBRE Full time
Job Summary

A Senior Account Director provides leadership, management, and development of a client account, ensuring both financial and operational commitments are met and exceeded.

Key Responsibilities
  • Provide leadership, coaching, and guidance to the account team to ensure contractual commitments are met and exceeded.
  • Identify and execute opportunities for the strategic development of the account, driving organic growth through the delivery of extra works and projects, and ensuring the account is retained upon renewal.
  • Act as the single point of contact for overall account operations, ensuring contractual compliance, supervising, planning, and coordinating all aspects of operations, including preventative maintenance, reactive maintenance, vendor services, help desk operation, soft service delivery where in scope, and extra works.
  • Ensure optimum staffing structures operate across the account, balancing cost reduction with the delivery of service excellence and employee satisfaction, ensuring structures support peaks and troughs in workload, disaster recovery, and contractual commitments.
  • Ensure effective succession planning is completed account-wide.
Requirements
  • Bachelor's degree from a four-year college or university.
  • Requires 8 years or more of relevant work experience.
  • Ability to comprehend, analyze, and interpret complex business documents, respond effectively to sensitive issues, and make effective and persuasive presentations on complex topics to employees, clients, top management, and/or public groups.
  • Ability to solve advanced problems and deal with a variety of options in complex situations, requiring expert-level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment.
About CBRE

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

We provide reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at U.S.) and Canada).

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions.

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