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Commercial Van Customer Care Representative

2 months ago

Fort Worth, Texas, United States Mercedes-Benz Bank AG Full time

Overview:

Mercedes-Benz Financial Services, a division of the esteemed Mercedes-Benz Mobility AG, specializes in providing financial solutions and mobility services for the luxury automotive sector. We pride ourselves on delivering a wide array of automotive financing and insurance products, ensuring our clients can enjoy their dream Mercedes-Benz vehicles with ease.

Why Join Us?

At Mercedes-Benz Financial Services, we offer more than just a job; we provide a platform for career growth within a supportive and innovative team. Our employees are recognized for their contributions and are immersed in a culture that values inclusivity and collaboration.

Employee Benefits:

Our comprehensive benefits package is designed to cater to the diverse needs of our employees at every stage of their careers. Key benefits include:

  • Competitive Compensation: Attractive salary with potential annual bonuses based on individual and company performance.
  • Employee Vehicle Program: Access to the Mercedes-Benz Employee Lease Program.
  • Health and Wellness: Comprehensive medical, dental, and vision insurance, along with employer-paid short and long-term disability coverage.

Position Responsibilities:

The Mercedes-Benz Van Customer Service Representative plays a crucial role in ensuring customer satisfaction. Key responsibilities include:

  • Timely resolution of customer inquiries through various communication channels.
  • Updating customer accounts and providing guidance on account-related issues.
  • Explaining payment options and processing transactions.
  • Acting as a liaison between customers and internal departments to address concerns.
  • Managing non-phone interactions, including document requests and case management.

Qualifications:

To be considered for this role, candidates must meet the following criteria:

  • Legally authorized to work in the U.S.
  • Minimum of one year of customer service experience, preferably in a phone-based environment.
  • High School Diploma or equivalent; Bachelor's Degree preferred.
  • Strong analytical skills and proficiency in Microsoft Office.
  • Bilingual in Spanish is a plus.

Commitment to Health and Safety:

Mercedes-Benz Financial Services prioritizes the health and safety of our employees. All new hires must provide proof of full COVID-19 vaccination or a medically administered negative COVID-19 test to access our facilities.

Mercedes-Benz Financial Services is an equal opportunity employer, welcoming applicants from diverse backgrounds.