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Customer Service Representative

1 month ago

Fort Worth, Texas, United States Incora Full time
Job Summary

We are seeking an exceptional Customer Service Representative to join our team at Incora. As a key member of our customer-facing team, you will be responsible for providing high-quality service and support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Facilitate and build customer relationships through continuous service and support
  • Maintain a basic working knowledge of sales policies, internal practices, and sales administration work instructions
  • Investigate and reconcile non-commercial customer issues, perform basic account administration, and ensure overall customer expectations are met
  • Provide excellent customer service, responding promptly and professionally to customer inquiries
  • Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on-time delivery

About You:

  • Knowledge of Incora's philosophy, value, and vision
  • Ability to maintain up-to-date knowledge of Incora customer requirements and distribution methods and timing
  • Positive working relationships with external customers and inter-working departments and personnel

What We Offer:

  • Competitive salary and benefits package
  • Opportunity to work in a first-class brand-new environment
  • Chance to become part of our Incora story
  • Eligibility for incentives programs

Requirements:

  • 1-3 years of combined sales and customer service experience
  • Education to National Vocational Level (NVQ) or equivalent

Why Incora?

We pride ourselves on offering industry-leading capabilities, innovative solutions, greater customer value, trusted supplier relationships, business growth, and operational efficiency.