Customer Service Representative
1 week ago
We are seeking an exceptional Customer Service Representative to join our team at Incora. As a key member of our customer-facing team, you will be responsible for providing high-quality service and support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities:
- Facilitate and build customer relationships through continuous service and support
- Maintain a basic working knowledge of sales policies, internal practices, and sales administration work instructions
- Investigate and reconcile non-commercial customer issues, perform basic account administration, and ensure overall customer expectations are met
- Provide excellent customer service, responding promptly and professionally to customer inquiries
- Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on-time delivery
About You:
- Knowledge of Incora's philosophy, value, and vision
- Ability to maintain up-to-date knowledge of Incora customer requirements and distribution methods and timing
- Positive working relationships with external customers and inter-working departments and personnel
What We Offer:
- Competitive salary and benefits package
- Opportunity to work in a first-class brand-new environment
- Chance to become part of our Incora story
- Eligibility for incentives programs
Requirements:
- 1-3 years of combined sales and customer service experience
- Education to National Vocational Level (NVQ) or equivalent
Why Incora?
We pride ourselves on offering industry-leading capabilities, innovative solutions, greater customer value, trusted supplier relationships, business growth, and operational efficiency.
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