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Medical Equipment Specialist

2 months ago

Troy, Michigan, United States Medical Services Company Full time
{"title": "Diabetes and Nutritional Resupply Specialist", "description": "Join Our Team as a Diabetes and Nutritional Resupply Specialist

We are seeking a highly skilled and compassionate Diabetes and Nutritional Resupply Specialist to join our team at Medical Services Company. As a key member of our team, you will play a vital role in ensuring patients receive outstanding service, education, and resolution regarding diabetic and enteral nutritional supplies.

Responsibilities:
  • Process orders for diabetes and nutritional supplies, including verifying prescriptions, insurance coverage, and authorization.
  • Interact directly with patients to assess their resupply needs, schedule deliveries, and confirm product preferences.
  • Maintain ongoing communication with healthcare providers to update patient records, prescriptions, and treatment plans as necessary.
  • Ensure patients understand their insurance coverage, resupply schedule, and any associated costs.
  • Handles inbound and outbound patient calls, utilizing listening skills to ensure patient's needs and concerns regarding their equipment or services are addressed.
  • Responsible for meeting metric standards set by Diabetes and Nutritional Resupply Manager to ensure success.
Qualifications:
  • Graduate of an accredited high school.
  • Minimum of two years of progressively responsible customer service or inside sales experience.
  • Excellent oral, active listening, and written communication skills required.
  • Pleasant personality with excellent phone and interpersonal and organizational skills.
  • Displays a high drive to meet or exceed daily performance metrics related to key performance indicators.

We offer a competitive salary of $16.50 per hour and a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with company matching. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

", "lang_code": "en-US"}