Sales and Service Representative

6 hours ago

Somerset, New Jersey, United States MRC Global Full time
Job Summary

MRC Global is seeking a highly motivated and customer-focused Sales and Service Representative to join our team. As a key member of our branch operations, you will be responsible for delivering exceptional customer service, driving sales growth, and ensuring the safe and effective operation of our branch.

Key Responsibilities
  • Respond to customer inquiries, develop accounts, and generate quotes using our database.
  • Maximize gross margin sales through careful analysis during the quote process.
  • Identify and act on opportunities to increase market share by growing sales.
  • Provide product information, delivery specifications, and payment terms to customers.
  • Assist outside sales and/or branch management in processing priority transactions.
  • Work with customers to understand their business needs and provide value-added recommendations to increase sales.
  • Enter and maintain purchase orders, customer orders, and trade discounts as needed.
  • Collaborate with internal departments to set up and maintain accurate customer files.
  • Maintain quality standards and communicate with customers and colleagues to provide technical information.
  • Participate in meetings and training opportunities to enhance personal and product knowledge.
  • Monitor expected ship dates to ensure timely delivery and expedite as needed.
  • Respond to internal and external customer, vendor, and branch inquiries about material and sales.
Requirements
  • High School Diploma or General Education Degree (GED) and additional post-secondary training or education.
  • Two or more years of experience in customer service, inside sales, and/or warehouse services with increasing responsibility.
  • Demonstrated competence in computer software applications.
  • Ability to communicate and promote ideas to others.
  • Valid Driver's license with the ability to meet MRC Global's vehicle policy.
Additional Qualifications
  • Ability to provide documentation verifying legal work status.
  • Ability to read and speak English proficiently.
  • Ability to understand and comply with MRC Global's guidelines and expectations.
Working Conditions

For position-specific details regarding physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions.

MRC Global is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. We offer comprehensive benefits and incentives to support the growth and well-being of our team members.

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