Customer Success Professional

5 days ago


Novi, Michigan, United States Randstad Full time

Are you passionate about driving revenue growth and delivering exceptional customer experiences? We have an exciting opportunity for a Customer Success Professional to join our team at Randstad. As a key member of our US sales team, you will be responsible for managing customer onboarding, retention, and growth, while providing a positive client experience. With a strong background in SaaS and sales, you will lead the charge in maximizing revenue growth through upselling and cross-selling. Some previous experience in sales solutions is critical to success in this role. This is a permanent position with benefits and the opportunity for unlimited commission in addition to a competitive base salary.

  • Manage the onboarding of new customers and ensure a seamless transition to our services.
  • Conduct regular contact meetings and demos to build strong relationships with clients and identify opportunities for growth.
  • Develop and implement strategies to retain and expand existing accounts, driving revenue growth and customer satisfaction.
  • Manage the annual subscription renewal pipeline in Salesforce to ensure timely and efficient renewals.
  • Collaborate with cross-functional teams to identify and capitalize on opportunities for upselling and cross-selling.

Key Skills: Business Development, SaaS, Customer Relations, Customer Success, Customer Relationship Management

Requirements: 4+ years of experience in sales and customer success, with a strong background in SaaS and sales solutions.



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