Alterations Customer Service Ambassador

4 weeks ago


Novi, Michigan, United States David's Bridal Full time
Alterations Customer Service Representative Job Description

At David's Bridal, we're seeking a skilled Alterations Customer Service Representative to join our team. As a critical role in the successful operation of the Alterations department, you'll contribute to providing superior customer service and ensuring seamless customer experiences.

Key Responsibilities:
  • Welcome and service customers with genuine enthusiasm, adapting your style to suit their needs.
  • Manage customer flow using all systems to deliver a five-star experience.
  • Meet service vows, including Prepare, Welcome, Meet Needs & Be There for all customers.
  • Provide exceptional service to multiple customers at once, addressing concerns with confidence.
  • Promote alterations services and personalization options.
  • Maintain store standards, including cleanliness, organization, and promotional readiness.
  • Press, steam, and spot clean all merchandise.
  • Follow quality control guidelines and inspect garments before final delivery.
  • Build long-term relationships to meet and exceed customer satisfaction and loyalty.
Requirements:
  • High school diploma or equivalent degree.
  • 1-2 years prior retail experience in an apparel or specialty store environment.
  • Prior sewing experience is helpful.
  • Prior experience with computerized POS (Point of Sale) system.
Benefits:
  • Rewarding environment and competitive pay.
  • Team bonus.
  • Dayforce Wallet - Get Paid Early.
  • Generous Team Member Discount After First Pay Period.
  • Vision Care.
  • Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury.
  • 401K Program.
  • Discount for Identity Theft Protection.
  • Discounts for Home and Auto Insurance.
  • Discounts for Mobile.
  • Legal Benefits (MetLife Hyatt Legal Plans).
  • Pet Insurance.

We're committed to creating a culture where all forms of diversity are celebrated and seen as valuable. If you're passionate about delivering exceptional customer service and have a keen eye for detail, we encourage you to apply for this exciting opportunity.



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