Service Technician Liaison
1 week ago
We are seeking a highly skilled Automotive Service Advisor to join our team at Victor Chrysler Dodge Jeep RAM. As a key member of our service department, you will play a crucial role in delivering exceptional customer experiences and ensuring the smooth operation of our repair services.
About the RoleThis is a fantastic opportunity for a motivated and detail-oriented individual to take their career to the next level. As a Service Advisor, you will be responsible for providing top-notch customer service, communicating effectively with customers and technicians, and ensuring that all repairs are completed efficiently and to the highest standards.
The ideal candidate will have a strong background in automotive sales and service, excellent communication skills, and a proven track record of delivering results in a fast-paced environment.
Key Responsibilities- Customer Service: Act as the first point of contact for service customers, providing outstanding customer service and maintaining a high customer service index.
- Repair Order Management: Create repair orders and communicate vehicle needs clearly to technicians, ensuring that work is evenly distributed between team members.
- Communication: Communicate vehicle diagnoses and maintenance needs to customers, advising and selling needed work while following up on vehicles throughout the repair process.
- Team Collaboration: Interact with customers, vendors, and technicians in a professional manner at all times, returning calls from interested customers and completing required position-based testing.
- Education: High school diploma or equivalent required.
- Experience: 2+ years of franchise dealer-level or large facility service advisor experience strongly preferred.
- Skills: Excellent time management, communication, and customer service skills; neat, clean, and professional appearance; basic computer and internet skills.
- Licenses and Certifications: Unrestricted NYS driver's license and clean driving record required.
We offer a competitive salary of $60,000 per year, paid time off, paid accrued sick time, medical, dental, and vision insurance, and a 401(k) plan. If you are a motivated and results-driven individual looking for a new challenge, please submit your application today.
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