Associate Director of Operations and Annual Giving

7 days ago

North Hollywood, United States Food Forward Full time
Job Title: Associate Director, Operations & Annual Giving

Food Forward is seeking a highly motivated nonprofit leader to join our team as the Associate Director, Operations & Annual Giving. This new position will play a critical role in solidifying our growth trajectory by enhancing the operational efficiency of our Development team.

Key Responsibilities:
  • Develop and implement a new KPI/benchmark reporting workflow to motivate and provide learning for the Development team and the organization's leadership.
  • Manage the schedules and deliverables for at least three fundraising campaigns throughout the year, including analysis of results towards a benchmarked increase over previous year.
  • Complete a compliance review and recommendations for improved donor experience, including acknowledgments, vetting, disclosures, etc.
  • Demonstrate a deep understanding of Food Forward's mission and donor base.
Core Responsibilities:
  • Strategy and implementation of Department Operations, including team dashboards, benchmarks, KPIs, and progress toward strategic plan goals.
  • Gift processing and donor services, including timely and accurate acknowledgments and other compliance that ensure positive donor connections.
  • Department timelines for campaigns, events, cross-department operations, team meetings.
  • Department database and technology, including CRM (Salesforce), donation processing (current: Classy), additional campaign tools, equipment, shared file systems.
  • Financial reporting, reconciliation, and compliance, coordinating the Development and Finance departments.
  • Tracking department deliverables, including fulfillment, partner benefits, key statistics.
Annual Giving Responsibilities:
  • Annual plan for the annual giving/scaled income stream (focus: individuals), including strategy, goal tracking, team workplans.
  • Campaign management coordinated with the Communications team, including strategy, timelines, production (eg. mail), reporting.
  • Digital fundraising and stewardship with the Communications team, including regular analytics reviews, testing, acquisition, visibility tracking.
  • Pipeline strategy, processes, and tools to manage prospects and increase support, coordinating with Major Gifts Officer.
  • Special projects to increase the organization's visibility to build a donor base, such as affiliate groups and third-party validator websites.
  • Regular reporting on budget benchmarks and cashflow.
  • Analytics and content for performance reports to leadership and the Board of Directors, including benchmarking to industry standards.
  • Income forecasting and data-informed growth strategies for future years.
Staff Supervision and Administration:
  • Supervise two: Development Operations Supervisor (database specialist) and Coordinator.
  • Contract management.
  • Ongoing learning for process improvements that incorporate best practices, inspire team performance.
  • Organization-wide initiatives as needed.

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