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Executive Director of Operations

2 months ago

Hollywood, Florida, United States Insight Global Full time
Job Description

Job Title: Executive Director of Operations

Job Summary:

We are seeking an experienced Executive Director of Operations to join our team at Insight Global. The successful candidate will be responsible for leading our operations team and ensuring the smooth delivery of our services.

Key Responsibilities:

  • Lead and manage the operations team to ensure the delivery of high-quality services
  • Develop and implement operational strategies to improve efficiency and effectiveness
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement
  • Collaborate with cross-functional teams to ensure seamless service delivery
  • Develop and implement processes to improve customer satisfaction and loyalty
  • Manage and resolve customer complaints in a timely and professional manner
  • Stay up-to-date with industry trends and best practices to ensure our operations remain competitive

Requirements:

  • 5+ years of experience in a management role, preferably in a 24/7 call center environment
  • Proven track record of improving operational efficiency and effectiveness
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving and conflict resolution skills

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About Us:

Insight Global is a leading provider of business solutions and services. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.