Customer Service and Cleaning Specialist

6 days ago


Southfield, Michigan, United States Michaels Stores Full time
About the Role

As a Customer Service and Cleaning Specialist at Michaels Stores, you will be responsible for delivering exceptional customer service, while also maintaining the overall appearance and cleanliness of the store.

Key Responsibilities
  • Deliver exceptional customer service, responding to customer inquiries and resolving any issues that may arise.
  • Maintain the overall appearance and cleanliness of the store, including dusting, sweeping, and mopping floors.
  • Collects and disposes of trash following approved procedures.
  • Moves equipment and products for proper cleaning and places products back in correct placement.
  • Cleans assigned areas with the use of assigned materials and equipment.
  • Deep clean key areas of the store, including but not limited to bathrooms, breakrooms, entry ways, and other high traffic areas, to maintain a clean, safe environment for customers and staff.
  • Must keep cleaning equipment neat and orderly; notify supervisor of supply needs in advance for replenishment.
  • Seeks out areas requiring cleaning; takes initiative to complete the task.
  • Completes all tasks assigned by supervisor.
  • Performs tasks in accordance with all federal, state, and county guidelines.
  • Maintain positive and respectful interactions with both team members and customers, even in difficult situations, in keeping with the organization's vision and values.
About You

We are looking for a candidate who is able to work effectively in a fast-paced retail environment and has excellent communication skills. Previous retail and/or cleaning experience is preferred. The estimated salary for this role is $14-$17 per hour, depending on location and experience.



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