Customer Experience Director

6 days ago


Corpus Christi, Texas, United States Ed Garcia - State Farm Agent Full time
About the Role
We are seeking an experienced Customer Service Manager / Agency Director to lead our team at Ed Garcia - State Farm Agent. This is a fantastic opportunity to join a dynamic and growing organization and contribute to its success.

Responsibilities
- Supervise and manage a team of insurance professionals, develop and implement sales strategies to drive growth and expansion, build and maintain long-term relationships with customers, deliver exceptional customer service and resolve escalated complaints in a timely manner, oversee agency operations, including sales and service tasks, and ensure compliance with State Farm policies and procedures.

Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field (preferred), proven track record of sales success and achieving targets, strong leadership and team management skills, excellent interpersonal and communication skills, customer-focused mindset and ability to build and maintain relationships, proficient in using computer systems, software, and technology relevant to the insurance industry.

Compensation and Benefits
The estimated annual salary for this position is $90,000 - $140,000 depending on experience. Additionally, we offer a competitive benefits package, including 401(k), bonus based on performance, health insurance, paid time off, training & development opportunities, and more.

About Us
Ed Garcia - State Farm Agent is a dynamic and growing organization dedicated to providing exceptional customer service and driving sales growth. We are committed to building long-term relationships with our customers and partners, and we are seeking like-minded individuals to join our team.

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