Customer Experience Strategist
7 days ago
Job Overview
">We are a family-run firm looking for customer enrollment and customer service experts to join our innovative marketing and sales operations. Our mission is to redefine consumer engagement and enhance the presence of our portfolio brands in the market.
About Us
">Stephen Consulting is a dynamic and diverse organization that collaborates with various brands to elevate their communication, customer service, and outreach strategies. We strive to create seamless interactions between our clients and target audiences.
Salary and Benefits
">The successful candidate will receive a competitive base salary of $70,000 per year, plus commissions and incentives based on performance. We also offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Job Description
">We are seeking a skilled Customer Enrollment Associate who can provide in-depth information about our products and services to customers. This role involves crafting a magical customer experience by listening to and understanding customer needs, effectively addressing objections, and implementing marketing directives and sales strategies in designated territories.
Key Responsibilities
">- Provide expert advice on products and services to customers.
- Craft a personalized customer experience by understanding customer needs and preferences.
- Implement marketing campaigns and sales strategies to engage consumers and foster brand relationships.
- Monitor and report market success metrics to upper-level management.
- Collaborate with the sales team to evaluate customer service tactics and identify opportunities for improvement.
- Ensure a seamless customer experience from initial outreach to product delivery and installation.
- Adhere to all company compliance policies and procedures.
Requirements
">To be successful in this role, you should have an undergraduate degree in a relevant field, such as customer support or sales. You should also be able to work well in a team environment, communicate effectively with customers, and manage your time efficiently. Additionally, you should be willing to learn and expand your skills through training and mentorship.
Growth Opportunities
">This role offers excellent growth opportunities for those who demonstrate the qualities listed above. With thorough training and mentorship, you can become an expert in the industry and take on new challenges within the organization.
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