Customer Experience Specialist

3 days ago


Middlefield, Ohio, United States Cabinetworks Group Full time
About Us

Cabinetworks Group is a leading manufacturer of exclusive kitchen cabinets in the U.S. We pride ourselves on our collaborative culture and commitment to delivering exceptional customer service.

Job Summary

We are seeking a highly motivated and customer-focused Customer Care Specialist to join our team. As a key member of our customer service team, you will be responsible for providing top-notch support to our customers, ensuring their satisfaction and loyalty.

Key Responsibilities
  • Provide exceptional customer service through phone, email, and chat
  • Manage customer orders and ensure timely delivery
  • Offer product consultations and recommendations to customers
  • Collaborate with designers, installers, and end customers to resolve issues and ensure customer satisfaction
Requirements
  • High School diploma required; Associate's or Bachelor's degree preferred
  • 1-2 years of customer support experience
What We Offer
  • Competitive hourly rate
  • Comprehensive health coverage, including dental and vision insurance
  • 401(k) matching program
  • Professional growth opportunities through on-the-job training and development programs


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