Afternoon Client Support Specialist

2 weeks ago


Carlstadt, New Jersey, United States Wonder Meats Inc Full time
Position Available: Afternoon Customer Service Representative

Reports to: VP Operations

Position Overview

We are seeking a committed individual to become a part of our Customer Relations department as a Customer Service Order Processor. This position entails receiving and managing customer orders, delivering product information, and ensuring effective order fulfillment. The ideal candidate will possess excellent communication skills, meticulous attention to detail, and the capability to thrive in a fast-paced environment. The working hours for this role are from Sunday to Thursday, 3pm to 11:00pm.

PRIMARY RESPONSIBILITIES

  • Accurately receive and enter purchase orders into the system.
  • Confirm order pricing and compare with established pricing models.
  • Schedule orders for shipment based on lead times.
  • Send order confirmations to internal stakeholders.
  • Address customer inquiries regarding inventory backorders and delays.
  • Process credit and debit documentation for pricing discrepancies.
  • Update sales orders in accordance with customer modifications.
  • Assist in resolving issues related to material shortages and freight damage claims.
  • Collaborate with team members to address customer concerns and escalated issues.
  • Perform additional duties as assigned.

QUALIFICATIONS:

  • A Bachelor's degree in business administration or marketing is preferred.
  • Proficiency in Microsoft Office applications.
  • Strong organizational and time management skills.
  • Familiarity with various office tools and equipment.
  • Exceptional written and verbal communication abilities.
  • Ability to maintain confidentiality.

This role presents an excellent opportunity to contribute to our customer service excellence.



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