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Flexible Service Staff

2 months ago

Troy, Michigan, United States Continental Full time
On-Demand Server

Department: Forte Belanger

Employment Type: Part Time

Location: Forte Belanger

Reporting To: Rebecca Bowery

Compensation: $20.00 / hour

Position Overview

WHO WE'RE SEEKING

Continental is in search of exceptional Full Time and Part Time Servers who are eager to join a team committed to exemplary customer service, maintaining the highest professional standards, and ensuring impeccable quality. We are particularly interested in individuals who excel in teamwork, enjoy fostering relationships, and value open communication. The ideal candidate will be someone ready to engage actively with a refined team, delighting guests with every meal, every day.

YOUR PROFILE

The Servers at Metro Detroit Venues and Forte Belanger are essential members of our workforce who:
  • Possess foundational knowledge of food, beverages, and spirits, consistently delivering exceptional service.
  • Serve as ambassadors of our service brand, embodying our core values.
  • Are comfortable in diverse event settings, including venues, private residences, and outdoor locations.
  • Have a desire to grow within a dynamic team environment.
  • Demonstrate a commitment to excellence.
  • Thrive in a creative and collaborative atmosphere.
Does this resonate with you? We would love to connect.

WHAT WE OFFER
  • Starting Hourly Rate: $17.50 to $20, based on experience.
  • Opportunities for advancement.
  • 401(k) matching.
  • A people-centric environment where meaningful work and a rewarding team dynamic are paramount.
ABOUT US

With an unwavering commitment to high-quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the leading contract dining and refreshment providers in the nation, as recognized by Food Management Magazine.

Our Mission

To delight our guests. Every meal. Every day.

Our Values

We Are Inquisitive.

Our bold, original thinking and innate curiosity drive us to innovate and create remarkable experiences.

We Aspire for Greatness.

We embrace challenges, both big and small, and continuously strive for personal and professional growth.

We Support One Another.

Collaboration, teamwork, and trust are at the heart of our culture. We are dedicated to fostering an environment where everyone feels included, from our team members to our guests.

At Continental, we do more than serve exceptional meals; we create memorable experiences daily at our markets, corporate cafes, premier events, and beyond. If hospitality is your passion and you seek a place for growth, we want to hear from you.

Continental is proud to be an Equal Opportunity Employer.

Key Responsibilities

The Server will be successful when:
  • Metro Detroit Venue and Forte Belanger's private events are executed flawlessly, ensuring high-quality service throughout the event season.
DAILY TASKS

  • Follow directions from Event Managers, Culinary, Operations, and Lead staff.
  • Participate in pre-shift meetings with event managers and team to review event details and timing.
  • Ensure timely setup in all service areas, including moving tables, chairs, and equipment.
  • Identify opportunities to meet and exceed guest expectations.
  • Serve appetizers and beverages while providing guest services during cocktail hours.
  • Collaborate with dining room leads and team members to serve plated or strolling cuisine, pour water and wine tableside, and support in a fine dining environment.
  • Deliver outstanding service throughout the event process.
  • Properly use and maintain service equipment at each event.
  • Practice lateral service and actively seek ways to assist others.
  • Take on additional responsibilities as assigned by management.
  • Work as a team member to ensure cleanliness at the end of the event in all service and culinary areas.
FINANCIAL RESPONSIBILITIES
  • Act as a catalyst for continuous improvement.
  • Handle company and vendor rentals and equipment to prevent damage and breakage.
EDUCATION, TRAINING & EXPERIENCE
  • Ability to work a flexible schedule, including mornings, evenings, and weekends.
  • Must be at least 17 years of age.
PHYSICAL REQUIREMENTS

The physical demands for this position include sitting, standing, bending, lifting, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation.

This position's duties may change over time. Continental reserves the right to add or remove duties and responsibilities at its discretion. This job description is intended to describe the general level of work being performed and is not intended to be all-inclusive.

COMPANY BENEFITS

We prioritize the health, wellness, and work-life balance of our associates and have designed our comprehensive compensation packages accordingly. Full-time associates are eligible for medical, dental, and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, dining perks, flexible schedules, generous PTO, and a total rewards program. Employees can also access our inclusive employee assistance program. Location-specific perks may include wellness programming, on-the-job training, corporate-hosted courses, certifications, and team events.

To ensure the safety of our team members and the integrity of our company, all associates must undergo a background check before starting with the company. The background check will include validation of information provided on the application regarding criminal history. Depending on the nature of the position, additional checks such as driving history, physical ability, or credit checks may also be required.

Continental is proud to be an Equal Opportunity Employer.

#CONALB