Customer Service Representative

3 weeks ago


Troy, Michigan, United States Mike Savoie Volkswagen of Troy Full time

About the Role:

We are seeking a highly motivated and customer-focused Receptionist/Cashier to join our team at Mike Savoie Volkswagen of Troy. As a key member of our front office staff, you will be responsible for providing exceptional customer service, handling cash transactions, and performing various administrative duties.

Key Responsibilities:

  • Assist customers in the showroom, answer incoming phone calls, and process cash transactions.
  • Maintain a friendly, professional, and courteous attitude when interacting with customers and colleagues.
  • Operate a high-volume multi-line telephone system and transfer callers to the correct department.
  • Notify the appropriate staff member that a customer is waiting and properly introduce the customer.
  • Work cooperatively with the sales team to ensure seamless customer experiences.
  • Perform general administrative duties, such as filing, faxing, and data entry.

Requirements:

  • Demonstrate superior customer service skills and professional phone etiquette.
  • Excellent listening and communication skills, with a positive and outgoing personality.
  • Punctual nature and ability to handle schedule flexibility and dynamic work environment.
  • Ability to multitask and handle several tasks simultaneously.
  • High school diploma or equivalent (preferred).
  • Dealership and/or recent retail receptionist experience (preferred).

What We Offer:

  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Equal Opportunity Employer:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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