Sales Support Associate

2 days ago


Columbia, South Carolina, United States Magnify Full time
Sales Support Specialist

Magnify is seeking a highly skilled Sales Support Specialist to join our team. As a Sales Support Specialist, you will play a vital role in the overall support and success of our sales organization.

Key Responsibilities:
  • Respond to client queries and concerns via email and phone in a timely and accurate manner.
  • Create presentations, estimates, quotes, and other supporting documentation to support sales efforts.
  • Review production reports to ensure sales team is providing products within promised time frames.
  • Assist sales team with resolving client concerns through customer communication and researching issues when needed.
  • Communicate with vendors, including 3PL/logistics services, to track client orders.
  • Make pre-payments to vendors as necessary.
  • Utilize context and client knowledge to assist in completion of documents and/or tasks on behalf of clientele.
  • Research and resolve issues as necessary.
  • Demonstrate a true desire for each client to be successful.
  • Effectively communicate any necessary information or issues to organization's leadership.
Qualifications:
  • Previous experience in a Sales Support position.
  • Experience communicating with customers and clients.
  • Strong attention to detail.
  • Hands-on experience with a CRM.
  • Demonstrated ability to respond to and get tasks completed quickly and accurately for customers.
  • Ability to work onsite in Columbia, MD - Monday through Friday.

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