Shift Lead Captain

1 week ago


Lansing, Michigan, United States Towne Park Full time
Job Title: Guest Service Captain

At Towne Park, we're committed to delivering exceptional experiences that create smiles. As a Guest Service Captain, you'll play a vital role in orchestrating the service experience for hotel guests, working alongside your colleagues to ensure our site's service standards are met or exceeded.

Key Responsibilities:
  • Maintain a pleasant, friendly, and professional demeanor with all guests, client staff members, and coworkers.
  • Open all vehicle and hotel doors for guests, check in arriving guests, and explain vehicle parking and retrieval procedures.
  • Use proper phone etiquette, post up in appropriate areas, and conduct an effective room presentation when providing bell services for guests.
  • Promote a teamwork philosophy through leading by example and effective communication skills.
  • Issue claim checks to guests, complete ticket information, and secure all keys on a belt clip or in a locked key box.
Requirements:
  • High school diploma or general education degree (GED)
  • Must be at least 18 years of age and pass a criminal background, MVR, and drug screen
  • Must complete the Wheelchair Safety Training course provided by Towne Park
  • Six (6) months related experience and/or training; OR equivalent combination of education and experience
Working Conditions & Physical Demands:

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The majority of work will be performed outdoors for extended periods of time, including up to the entire duration of shift. Employees are subject to environmental conditions, including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.


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