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Patient Services Representative

2 months ago

Irondale, Missouri, United States UPMC Full time
Job Summary

UPMC is seeking a full-time Patient Services Representative to join our team. This is a Monday-Friday, daylight position with no nights, weekends, or holidays.

Key Responsibilities
  • Patient Navigation: Assist patients in navigating the healthcare system by providing clear and understandable instructions and follow-up to resolve any questions or needs.
  • Administrative Support: Provide administrative support in the office, including scanning medical records, faxing, and other tasks as needed.
  • Check-in and Scheduling: Guide patients through the use of self-arrival technology or check-in patients at the desk, depending on their preference.
  • Resource Connection: Schedule or connect patients to resources to schedule ancillary services at checkout.
  • Service Recovery: Understand the principles of service recovery and take appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
  • Financial Education: Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
  • Consent and Verification: Obtain the signature of the patient or family member for consent to treatment and financial responsibility, following HIPAA rules and regulations.
  • Insurance Verification: Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
  • Portal Promotion: Promote the MyUPMC patient portal and assist patients in registration when applicable.
  • Payment Collection: Collect copayments and any other applicable patient payments at the point of service.
  • Warm Greeting: Provide a warm greeting for all patients.
  • Biometrics Registration: Register patients in the Biometrics (fingerprint recognition) program and explain the benefits.
  • Registration Update: Confirm and/or update patient registration information at checkout.
  • Phone Triage: Appropriately distribute/triage phone calls to other areas and/or clinical providers.
  • Follow-up Appointments: Schedule follow-up appointments within the practice at checkout.
Requirements
  • High school graduation or equivalent is required.
  • Experience with personal computer-based applications, other various office equipment, and proficient typing skills are preferred.
  • Two years of experience in a medical/billing/fiscal or customer service function is preferred.
  • Knowledge of medical terminology is preferred.
  • Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances
  • Act 31 Child Abuse Reporting with renewal.
  • Act 33 with renewal.
  • Act 34 with renewal.
  • Act 73 FBI Clearance with renewal.
UPMC's Commitment to Diversity and Inclusion

UPMC is an Equal Opportunity Employer/Disability/Veteran and is committed to diversity and inclusion in the workplace.