Customer Service Representative for Luxury Goods

1 day ago


New York, New York, United States Hermès Full time

About the Opportunity

We are seeking a highly motivated and experienced Sales Specialist to join our team at Hermès Maison Madison Flagship Boutique. As a Sales Specialist, you will be responsible for achieving sales and customer service objectives while adhering to operational asset protection standards.

Key Responsibilities:

  • Meet monthly and annual individual sales goals in collaboration with the sales team
  • Organize and prioritize the selling floor to support sales efforts and customer experience
  • Maintain high levels of cleanliness and organization throughout the boutique
  • Process and ensure accuracy of all transactions, including receipts and CRM files
  • Provide excellent customer service and promote Hermès products

Requirements:

  • 2+ years of experience in sales, preferably in a luxury environment
  • Strong relationship development and communication skills
  • Even-tempered and able to continuously multi-task
  • Ability to lift up to 25 lbs without assistance

About Us

Hermès is an independent, family-owned French house that has been a creator, artisan, and seller of high-quality objects since 1837. We cultivate the freedom and autonomy of each individual through responsible management and perpetuate the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.

Compensation and Benefits:

The salary range for this position is $26.51 - $29.30 per hour, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan. Our boutique is an equal opportunity employer and welcomes applications from diverse candidates.

About Our Team

We value diversity, inclusion, and family at Hermès. Our team is committed to creating a welcoming and inclusive work environment where individuals can thrive and feel comfortable being their authentic selves. If you are passionate about delivering exceptional customer service and promoting luxury goods, we encourage you to apply for this exciting opportunity.



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