Luxury Customer Experience Specialist

6 days ago


New York, New York, United States SSENSE Full time
Job Description

SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. As an Online Personal Stylist, you'll be catering to a diverse group of premium online customers by delivering exceptional personal styling and shopping experiences.

About the Role

You will be cultivating lasting relationships with our customers through real-time consultations using instant messaging platforms and email. With your keen understanding of current trends, you will blend them with unique styles and lifestyles of our customers to build your network of clientele.

Main Responsibilities:

  • Provide personalized advice to customers based on their style and lifestyle.
  • Build and maintain a list of 100+ active clients through frequent follow-ups and proactive reach-outs.
  • Merge digital and physical experiences by meeting clients in-person for styling appointments, attending events, and arranging gifts for special occasions.
  • Support the Customer Care team by handling product-related requests and premium client inquiries.
  • Cultivate extensive knowledge of luxury brands, acting as a reference for both clients and the Customer Care team.

Requirements

  • Experience in Customer Service or Sales within the Luxury Retail Industry.
  • Demonstrated ability to build relationships and cater to a diverse clientele in the luxury segment.
  • Comprehensive knowledge of luxury brands, including their history and garment construction.
  • Proficient in web and computer applications, with expertise in Google Suite an asset.

What Sets You Apart

  • Strong interpersonal skills with a natural talent for building relationships.
  • Capable of thriving in a fast-paced environment while consistently delivering exceptional customer service.
  • Customer-focused with outstanding problem-solving abilities.
  • Ability to quickly assess customers' personalities and style.

Benefits and Perks

  • Extended health and dental benefits, including comprehensive mental health programs and coverage.
  • Parental top-up program.
  • Generous Employee Discount.
  • Access to telemedicine and employee and family assistance program.
  • Savings and retirement plan matching contributions.
  • Opportunity to work with cutting-edge technologies and an innovative team that's pushing the boundaries of technology.
  • Estimated Salary: $90,000 per year (base salary $51,000, commission opportunities).

About SSENSE

SSENSE is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to fostering a workplace where everyone feels valued and respected.



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