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Field Operations Supervisor

2 months ago

Sterling Heights, Michigan, United States Trilogy Corporate Services Full time

Field Operations Supervisor

Company Overview:
Trilogy Corporate Services is a rapidly growing, innovative provider of corporate cleaning solutions tailored for large-scale clients. We are in the process of expanding our team to enhance our service delivery.

Position Summary:
The Field Operations Supervisor plays a crucial role in ensuring seamless field operations and maintaining high standards of quality assurance at client locations. This position involves direct oversight of a team of Cleaning Technicians, who are responsible for various facility maintenance tasks, including cleaning, light maintenance, and mailroom operations.

Key Responsibilities:

  1. Team Management: Oversee a team of Cleaning Technicians, managing their schedules, attendance, and adherence to company policies. Foster a positive work environment and engage in training new team members.
  2. Quality Control: Ensure that all services provided meet the quality standards set by Trilogy, delivering consistent and high-quality results.
  3. Client Liaison: Serve as the primary point of contact for clients, ensuring their needs are met and maintaining a positive relationship.

Daily Activities:
As a Field Operations Supervisor, you will:

  • Engage in hands-on cleaning and maintenance tasks.
  • Balance responsibilities between cleaning, supervising, and administrative duties.
  • Support your team in achieving safety, quality, and productivity goals.
  • Ensure compliance with company procedures and safety standards.
  • Coordinate minor repairs and maintenance with service partners.
  • Manage supplies and consumables effectively.
  • Communicate regularly with clients regarding service updates and needs.

Required Skills:

  • Exceptional customer service abilities.
  • Strong conflict resolution skills.
  • Organizational skills to maintain a clean and orderly work environment.
  • Dependability and punctuality.
  • Ability to assess team performance objectively.
  • Strong interpersonal and communication skills.
  • Capability to manage multiple tasks and meet deadlines.
  • Proficiency in using email and document software.

Compensation and Benefits:

  • Competitive hourly wage.
  • Full-time employment with benefits.
  • Performance-based bonuses.
  • Health insurance options with company contribution.
  • Generous paid time off and holidays.

Ideal Candidate:
You may be a great fit if you possess:

  • Two or more years of supervisory experience.
  • Excellent communication skills.
  • A willingness to learn and adapt.
  • Professional demeanor in client interactions.
  • The ability to make sound decisions in a dynamic environment.
  • A desire for a role that combines hands-on work with leadership responsibilities.

Career Advancement:
This position offers a pathway for growth within the company, with opportunities to advance to managerial roles as the organization expands.