Housekeeping Manager
1 day ago
We are seeking a highly skilled and experienced Housekeeping Manager to join our team at Great Wolf Lodge. As a key member of our operations team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction in our resort.
Key Responsibilities- Lead and mentor housekeeping staff to ensure cleanliness standards and operational efficiencies are met or exceeded
- Implement and manage inventory processes through the assistance of housekeeping supervisors
- Drive, review, and ensure proper completion of and alignment to the work order process
- Assist the Director in reviewing and action planning related to NPS scores and guest comments, as well as follow-up and resolution
- Implement the Director's financial strategy to manage budget and labor, operating expense forecasts
- Lead and mentor direct staff and housekeeping employees, including housekeeping supervisors and all pack members to ensure proper staffing/budgeting levels are maintained
- Train new pack members and ensure continued training and development of current staff
- Manage and drive training and development of supervisors
- Communicate regularly with housekeeping staff, setting expectations and alignment to Great Wolf values, and provide regular feedback through inspections and daily stand-up meetings
- Ensure compliance and timely completion of the performance appraisal process; identify key talent and plans for development
- Model and uphold the Great Wolf guest service standards of excellence
- Ensure guest requests of the housekeeping department are handled in a professional and timely manner
- Continuously raise the bar for housekeeping guest service focus
- Actively participate in the Manager On Duty Program
- Address and resolve any guest concerns as needed to ensure guest satisfaction
- Ensure daily, weekly, monthly, and annual safety and compliance standards are upheld and advanced
- Communicate with the Director of Engineering to ensure housekeeping areas meet fire chief and state fire inspector standards
- Conduct and monitor Hazard Communications Programs twice yearly
- Investigate, report, and record inappropriate behavior by staff, guests, or suspicious persons
- High school diploma or equivalent experience
- Minimum 3 years of experience in the hospitality field, with at least 2 years in a supervisory position
- Demonstrated knowledge and experience in labor management scheduling
- Demonstrated ability to lead diverse teams
- Demonstrated analytical, planning, and change implementation abilities
- Demonstrated management skills and abilities including conflict resolution, coaching, development, and team building
- Demonstrated ability to effectively resolve conflict
- Ability to work flexible schedule including nights, weekends, and/or holidays as needed
- Experience in housekeeping, preferably at a resort or large hotel
- Bachelor's degree
- Charismatic leader who adjusts leadership style to motivate employees and overcomes challenges
- Inspires and motivates team members to work together and achieve success beyond expectations
- Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementations of every work task
- Ability to lift 30 lbs.
- Ability to stand/walk for long periods of time
- Ability to bend, stretch, and twist
- Capable of tolerating exposure to cleaning chemicals
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