Housekeeping Manager

1 day ago


Colorado Springs, Colorado, United States Great Wolf Lodge Full time
About the Role

We are seeking a highly skilled and experienced Housekeeping Manager to join our team at Great Wolf Lodge. As a key member of our operations team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction in our resort.

Key Responsibilities
  • Lead and mentor housekeeping staff to ensure cleanliness standards and operational efficiencies are met or exceeded
  • Implement and manage inventory processes through the assistance of housekeeping supervisors
  • Drive, review, and ensure proper completion of and alignment to the work order process
  • Assist the Director in reviewing and action planning related to NPS scores and guest comments, as well as follow-up and resolution
  • Implement the Director's financial strategy to manage budget and labor, operating expense forecasts
  • Lead and mentor direct staff and housekeeping employees, including housekeeping supervisors and all pack members to ensure proper staffing/budgeting levels are maintained
  • Train new pack members and ensure continued training and development of current staff
  • Manage and drive training and development of supervisors
  • Communicate regularly with housekeeping staff, setting expectations and alignment to Great Wolf values, and provide regular feedback through inspections and daily stand-up meetings
  • Ensure compliance and timely completion of the performance appraisal process; identify key talent and plans for development
  • Model and uphold the Great Wolf guest service standards of excellence
  • Ensure guest requests of the housekeeping department are handled in a professional and timely manner
  • Continuously raise the bar for housekeeping guest service focus
  • Actively participate in the Manager On Duty Program
  • Address and resolve any guest concerns as needed to ensure guest satisfaction
  • Ensure daily, weekly, monthly, and annual safety and compliance standards are upheld and advanced
  • Communicate with the Director of Engineering to ensure housekeeping areas meet fire chief and state fire inspector standards
  • Conduct and monitor Hazard Communications Programs twice yearly
  • Investigate, report, and record inappropriate behavior by staff, guests, or suspicious persons
Requirements
  • High school diploma or equivalent experience
  • Minimum 3 years of experience in the hospitality field, with at least 2 years in a supervisory position
  • Demonstrated knowledge and experience in labor management scheduling
  • Demonstrated ability to lead diverse teams
  • Demonstrated analytical, planning, and change implementation abilities
  • Demonstrated management skills and abilities including conflict resolution, coaching, development, and team building
  • Demonstrated ability to effectively resolve conflict
  • Ability to work flexible schedule including nights, weekends, and/or holidays as needed
Desired Qualifications
  • Experience in housekeeping, preferably at a resort or large hotel
  • Bachelor's degree
  • Charismatic leader who adjusts leadership style to motivate employees and overcomes challenges
  • Inspires and motivates team members to work together and achieve success beyond expectations
  • Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementations of every work task
Physical Requirements
  • Ability to lift 30 lbs.
  • Ability to stand/walk for long periods of time
  • Ability to bend, stretch, and twist
  • Capable of tolerating exposure to cleaning chemicals


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