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Community Management Assistant

2 months ago

Alpharetta, Georgia, United States Titan Corp US Full time
Job Overview

The role of the Assistant Community Director is pivotal in preparing individuals for a leadership position within property management. This position requires the individual to take on increased responsibilities while demonstrating a comprehensive understanding of property operations, maturity, and sound judgment. The Assistant Community Director acts as the primary contact for the property in the absence of the Community Director and serves as a mentor to fellow team members.

Key Responsibilities

I. Financial Management

  • Financial Oversight: Analyze monthly financial reports and collaborate with the Community Director to enhance revenue and cash flow.
  • Rent Management: Strive to maximize rental income while minimizing vacancy and delinquency rates. Actively pursue overdue accounts and manage collections efficiently.
  • Bookkeeping Duties: Ensure daily collection of rent, accurate ledger postings, and adherence to cash handling procedures.
  • Invoice Processing: Handle incoming invoices, maintain utility consumption logs, and manage resident billing for miscellaneous charges.

II. Leasing Activities

  • Professionally engage with prospective residents through phone and in-person interactions to promote community visits.
  • Conduct daily property inspections to maintain cleanliness and appeal.
  • Facilitate the leasing process for qualified applicants and coordinate move-in schedules to minimize revenue loss.
  • Maintain communication with prospects post-visit to ensure a positive experience.

III. Customer Relations

  • Communicate effectively with residents, addressing inquiries and complaints in a professional manner.
  • Organize and execute resident events, ensuring a welcoming community atmosphere.
  • Utilize negotiation skills to encourage lease renewals and maintain resident satisfaction.

IV. Leadership and Development

  • Inspire and guide leasing staff through regular feedback and training opportunities.
  • Assume supervisory duties in the absence of the Community Director and participate in leadership forums.

V. Administrative Duties

  • Oversee administrative functions, ensuring compliance with property management standards.
  • Conduct inspections for move-ins and maintenance requests, ensuring timely resolutions.
  • Assist in lease renewal processes and maintain accurate resident files.
Qualifications

Essential Skills:

  • Bilingual abilities are preferred.
  • Strong leadership and organizational skills.
  • Excellent verbal and written communication skills.
  • Customer service-oriented mindset with an assertive approach.

Experience:

A minimum of two years in property management is required, along with a solid understanding of sales and marketing principles.