Customer Experience Team Leader

2 weeks ago


Terrell, Texas, United States Brookshires Grocery Company. Full time
Job Summary

We are seeking a highly skilled and experienced Customer Experience Team Leader to join our team at Brookshire's Grocery Company. As a key member of our front-end operations team, you will be responsible for leading and motivating our staff to deliver exceptional customer service and promote a positive shopping experience.

Key Responsibilities
  • Lead and develop front-end staff to ensure excellent customer service and engagement
  • Work closely with upper management to ensure adequate staffing, a clean and safe store environment, and efficient checkout services
  • Train and develop partners on policies and procedures related to customer service, product codes, cash handling, and compliance measures
  • Monitor and evaluate performance through observation and written or on-the-job testing
  • Ensure accuracy of front-end procedures and proper execution of all compliance measures
  • Support the training of front-end staff on policies and procedures related to customer service, product codes, cash handling, and compliance measures
  • Follow proper shrink management by following guidelines, identifying risks, and implementing proper controls
  • Maintain a clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures
Requirements
  • Minimum 18 years of age required
  • High school Diploma or GED and two or more years of related experience; or an equivalent combination of experience and/or higher education required
  • Health Insurance Portability and Accountability Act (HIPAA) certification required
  • TABC/LACT certification required where applicable
  • Manager Food Safety certification required
  • AML certification required
  • Fuel Operator C Training required where applicable
Working Conditions
  • Continuously required to use close vision, distance vision, depth perception, or the ability to focus
  • Continuously required to stand or walk
  • Continuously required to talk and hear
  • Frequently required to use hands for reaching, touching, or handling
  • Frequently required to use fine finger movements (ex. sorting and typing)
  • Frequently required to bend, kneel, or squat
  • Frequently required to push, pull, maneuver, or lift objects up to 40 lbs
  • Occasionally required to push, pull, maneuver, or lift objects up to 75 lbs


  • Terrell, Texas, United States Brookshires Grocery Company. Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Experience Team Leader to join our team at Brookshire's Grocery Company. As a key member of our front-end operations team, you will be responsible for leading and motivating our staff to deliver exceptional customer service and promote a positive shopping experience.Key ResponsibilitiesLead...


  • Terrell, Texas, United States MOD Pizza Full time

    About MOD PizzaMOD Pizza is a fast-casual pizza chain that prides itself on serving high-quality pizzas in a welcoming and inclusive environment. Our mission is to create a world that works for and includes everyone.Job SummaryWe are seeking a skilled and motivated Restaurant Team Leader to join our team. As a Restaurant Team Leader, you will be responsible...


  • Terrell, Texas, United States MOD Super Fast Pizza, LLC Full time

    About MOD Super Fast Pizza, LLCMOD Super Fast Pizza, LLC is a company that believes in creating a world that works for and includes everyone. We are committed to providing a positive social impact in the lives of our employees and the communities we serve.Job SummaryWe are seeking a Restaurant Shift Leader to join our team. As a Restaurant Shift Leader, you...


  • Terrell, Texas, United States MOD Super Fast Pizza, LLC Full time

    About MOD Super Fast Pizza, LLCAt MOD Super Fast Pizza, LLC, we believe that companies can and should be a source of good in the lives of their employees and the communities they serve. Our purpose is measured by the positive social impact we can make together.We recognize the value in second chances. Individuals with criminal histories who are seeking...

  • Regional Sales Leader

    4 weeks ago


    Terrell, Texas, United States Nucor Corporation Full time

    Position OverviewDivision: Nucor Building Systems TexasLocation: Terrell, TX, United StatesTerritory Overview:Explore the Nucor Building Systems territories for a comprehensive understanding of your area of influence.Key Responsibilities:Nucor Building Systems - Texas is looking for a qualified candidate to fill the role of Regional Sales Leader, responsible...


  • Terrell, Texas, United States Arby's Restaurant Full time

    Join Our Team at Arby's Restaurant!As a Cashier, you will play a vital role in ensuring a positive dining experience for our customers. Your responsibilities will include:Supporting Management: Collaborate with the management team to ensure smooth restaurant operations.Order Taking: Accurately process customer orders with a friendly demeanor.Food...


  • Terrell, Texas, United States Circle K Stores, Inc. Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Expo Team Member

    2 weeks ago


    Terrell, Texas, United States Chuy's Full time

    Job Description:As a Food Expo at Chuy's, you will be a key member of our team, responsible for ensuring the smooth operation of our restaurant. Your primary goal will be to provide exceptional customer service, ensuring that every guest has a positive experience.Key Responsibilities:Customer Service: Provide prompt and courteous service to all guests,...


  • Terrell, Texas, United States Wal-Mart Stores , Inc. Full time

    {"title": "Customer Service Representative", "content": "At Walmart, we're looking for a Customer Service Representative to join our team. As a key member of our store team, you'll play a major role in ensuring our customers have a positive experience when they visit our store. You'll be the first and last point of contact for many customers, so it's...


  • Terrell, Texas, United States Circle K Stores, Inc. Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Greet customers...


  • Terrell, Texas, United States Chick-fil-A Terrell Full time

    Job OverviewPosition Summary: The primary responsibility is to prepare, cook, and serve food in a safe, prompt, and efficient manner, ensuring that meals reach our customers within a targeted timeframe.Key Responsibilities:Prepare, cook, and serve food in accordance with safety and quality standards.Maintain cleanliness and organization in the kitchen at all...


  • Terrell, Texas, United States Chick-fil-A Terrell Full time

    Job OverviewPosition Summary: The primary responsibility is to prepare, cook, and serve food in a safe, swift, and efficient manner, ensuring that meals reach our customers promptly.Key Responsibilities:Prepare, cook, and serve food in compliance with safety and quality standards.Maintain cleanliness and organization in the kitchen area at all times.Stay...


  • Terrell, Texas, United States Chick-fil-A Terrell Full time

    Job OverviewPosition Summary: The primary responsibility is to prepare, cook, and serve food in a safe, efficient, and timely manner, ensuring that meals reach our customers within a 90-second timeframe.Key Responsibilities:Efficiently prepare, cook, and present food while adhering to safety and quality standards.Maintain a clean, hygienic, and organized...


  • Terrell, Texas, United States Arby's Restaurant Full time

    Join Our Team at Arby's Restaurant!As a Cashier, you will play a vital role in our operations. Your responsibilities will include:Supporting Management: Assist the management team in the daily operations of the restaurant.Order Processing: Take and accurately process customer orders.Food Preparation: Prepare food items made to order, ensuring quality and...


  • Terrell, Texas, United States Arby's Restaurant Full time

    Position Overview:As a vital member of our team at Arby's Restaurant, the Cashier plays a crucial role in ensuring customer satisfaction and smooth operations.Key Responsibilities:1. Collaborate with management to maintain efficient restaurant operations.2. Accurately take and process customer orders.3. Prepare food items according to customer...


  • Terrell, Texas, United States Chilis Full time

    Role OverviewWe're seeking a reliable and detail-oriented Janitorial Team Member to join our team at Chili's in Terrell. As a key member of our cleaning crew, you'll play a vital role in maintaining a clean and welcoming environment for our guests.ResponsibilitiesPerform daily cleaning and sanitizing of the restaurant, including floors, bathrooms, and...


  • Terrell, Texas, United States American National Bank of Texas Full time

    Job Summary:The Treasury Management Customer Support Specialist provides daily and ongoing support to customers using the Bank's Treasury Management suite of products and services. This role involves providing on-the-spot training on our online platform for new or existing users, processing temporary ACH or Wire Limit changes, and offering Level I and II...


  • Terrell, Texas, United States MOD Pizza Full time

    About MOD PizzaMOD Pizza is a fast-growing restaurant chain that's passionate about serving high-quality pizzas and salads in a welcoming environment. We're committed to creating a workplace culture that's inclusive, supportive, and empowering for our team members.Job SummaryWe're seeking a skilled Restaurant Shift Leader to join our team! As a Shift Leader,...


  • Terrell, Texas, United States Great Clips Full time

    Great Clips Texas **Unlock Your Potential as a Hair Stylist** We're seeking talented individuals to join our team as licensed hair stylists. As a key member of our team, you'll have the opportunity to work with a wide range of clients, providing exceptional customer service and delivering high-quality haircuts. **Responsibilities:** * Provide exceptional...

  • General Manager

    2 days ago


    Terrell, Texas, United States Domino's Franchise Full time

    Job DescriptionWe are seeking a highly skilled and experienced General Manager to join our team at Domino's Franchise. As a General Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our team members are motivated and productive.Key Responsibilities:Manage...