Chief Nursing Officer Associate

2 weeks ago


Hattiesburg, Mississippi, United States Forrest Health Full time
Job Summary

The Associate Chief Nursing Officer plays a pivotal role in developing and leading an organization-wide patient experience strategy in partnership with the Chief Nursing Officer. This position requires a strong partnership with all Vice Presidents within the system, providing consultation, coaching, best practices, and collaboration to improve quality outcomes and optimal patient experience within the organization.

Key Responsibilities
  • Develop and lead an organization-wide patient experience strategy
  • Partner with Vice Presidents to drive quality outcomes and patient experience
  • Provide consultation, coaching, and best practices to improve quality outcomes and patient experience
  • Coordinate and oversee the Patient Family Advisory Council (PFAC)
  • Translate service excellence, patient experience, and patient relations into actionable behaviors
  • Implement best practices across all clinical services
  • Systematically spread best practices learned from internal departments and/or external organizations
  • Assist the organization in understanding the relationship between employee, patient, and physician satisfaction
Performance Expectations
  • Analyze data and design performance improvement tactics for sustainable improvements
  • Develop department or service line programs with a focus on standardization of clinical tasks
  • Communicate effectively with staff, managers, physicians, and executive team
  • Maintain a flexible schedule to accommodate a 24/7 workforce
  • Promote buy-in for quality initiatives across the nursing workforce
  • Serve as a mentor and resource to managers/directors across the nursing workforce
  • Support, uphold, and maintain Board of Nursing standards
Qualifications
  • Master's degree or equivalent in a health-related field or organizational development preferred
  • Five plus years of progressive and relevant experience as a Director, preferably in a complex and matrix-led organization
  • ACNO experience preferred


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