Pool Operations Manager

4 weeks ago


Danville, Virginia, United States Caesars Entertainment Full time
Job Summary

We are seeking a highly skilled and experienced Pool Supervisor to join our team at Caesars Entertainment. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our pool facilities, providing exceptional customer service, and leading a team of pool attendants.

Key Responsibilities
  • Manage the day-to-day operation of the pool facility, ensuring compliance with established policies and procedures.
  • Develop and administer training programs for pool attendants, including new employee orientation.
  • Direct the development and administration of controls for all phases of the pool operation, ensuring efficiency and profitability.
  • Maintain an efficient scheduling program to ensure high standards of service with minimum man-hours.
  • Maintain and instruct assigned personnel on safety policies and procedures, ensuring hazards are eliminated.
  • Act promptly on customer complaints, ensuring corrections are made when possible.
  • Monitor the work of pool attendants to ensure established policies and procedures are being followed.
  • Counsel, guide, and instruct assigned personnel in the proper performance of their duties.
  • Prepare and coordinate periodical performance reviews of assigned personnel.
  • Recommend changes, including hiring, promotion, demotion, and release of personnel, as well as wage and salary adjustments within established guidelines.
Requirements
  • Schedule flexibility, including evenings, weekends, holiday shifts, and overtime, as needed.
  • Ability to plan, organize, and complete work, take initiative logically and independently.
  • Ability to get along well with co-workers, possess well-developed interpersonal skills.
  • Good written and verbal communication skills, ability to read and write fluently in English.
  • Previous computer and customer service experience preferred.
  • Ability to remain alert throughout the duration of shift and remain calm during emergency situations.
  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Education/Experience
  • High School diploma or GED.
  • Casino/Hotel experience preferred.
  • Experience within an upscale hotel preferred.
  • Minimum of 6 months experience.
  • Manager/Supervisor experience preferred.
Physical, Mental, and Environmental Demands
  • May be expected to have passed certain local first aid and swimming requirements.
  • Working knowledge of pool design and maintenance details.
  • Good communication and people skills required.
  • Minimum of 4 years experience in related position.
  • Handle sensitive situations relating to staff and guest problems, in a timely manner.
  • Read, write, speak, and understand English.
  • Operate in mentally and physically stressful situations.
  • Respond to visual and aural cues.
  • Work in cold and hot temperatures.
  • Possibly be exposed to second-hand smoke.


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