Pool Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Pool Supervisor to join our team at Caesars Entertainment. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our pool facilities, providing exceptional customer service, and leading a team of pool attendants.
Key Responsibilities- Manage the day-to-day operation of the pool facility, ensuring compliance with established policies and procedures.
- Develop and administer training programs for pool attendants, including new employee orientation.
- Direct the development and administration of controls for all phases of the pool operation, ensuring efficiency and profitability.
- Maintain an efficient scheduling program to ensure high standards of service with minimum man-hours.
- Maintain and instruct assigned personnel on safety policies and procedures, ensuring hazards are eliminated.
- Act promptly on customer complaints, ensuring corrections are made when possible.
- Monitor the work of pool attendants to ensure established policies and procedures are being followed.
- Counsel, guide, and instruct assigned personnel in the proper performance of their duties.
- Prepare and coordinate periodical performance reviews of assigned personnel.
- Recommend changes, including hiring, promotion, demotion, and release of personnel, as well as wage and salary adjustments within established guidelines.
- Schedule flexibility, including evenings, weekends, holiday shifts, and overtime, as needed.
- Ability to plan, organize, and complete work, take initiative logically and independently.
- Ability to get along well with co-workers, possess well-developed interpersonal skills.
- Good written and verbal communication skills, ability to read and write fluently in English.
- Previous computer and customer service experience preferred.
- Ability to remain alert throughout the duration of shift and remain calm during emergency situations.
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
- High School diploma or GED.
- Casino/Hotel experience preferred.
- Experience within an upscale hotel preferred.
- Minimum of 6 months experience.
- Manager/Supervisor experience preferred.
- May be expected to have passed certain local first aid and swimming requirements.
- Working knowledge of pool design and maintenance details.
- Good communication and people skills required.
- Minimum of 4 years experience in related position.
- Handle sensitive situations relating to staff and guest problems, in a timely manner.
- Read, write, speak, and understand English.
- Operate in mentally and physically stressful situations.
- Respond to visual and aural cues.
- Work in cold and hot temperatures.
- Possibly be exposed to second-hand smoke.
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