Store Operations Manager

4 days ago


Danville, Virginia, United States Rack Room Shoes Full time

Job Summary

The Team Lead at Rack Room Shoes is responsible for assisting in the supervision and management of all day-to-day store operations. This includes ensuring compliance with company policies and procedures, providing leadership and training to staff, and assuming full responsibility for store operations in the absence of the Store Manager and Assistant Manager.

Key Responsibilities

  • Ensure the safety and welfare of employees and customers
  • Create and maintain an excellent customer shopping experience
  • Manage POS terminal transactions, including sales, discounts, and refunds
  • Conduct inventory control, including shipping and receiving, price management, and conducting physical inventory
  • Manage sales floor merchandising and visual presentation, including merchandise placement and sales floor maintenance
  • Manage payroll control, including scheduling and payroll budget compliance
  • Train and develop direct reports, including utilization of training tools and reinforcement of customer service standards
  • Assist with loss prevention and protect company assets

Working Relationships

The Team Lead will work closely with customers, sales associates, store management, district/regional managers, and store operations and training personnel.

Requirements

  • Approved background check
  • Effective verbal and written communication skills
  • Managerial and organizational skills


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