BronxWorks Operations Manager

5 days ago


Bronx, New York, United States BronxWorks Full time
About the Company

BronxWorks is a leading organization providing vital services to individuals and families in the Bronx. Our mission is to help people improve their economic and social well-being through a range of programs and services. We are committed to building an inclusive organization grounded in respect for differences.

About the Role

This is an exciting opportunity to join our team as a Program Developer. You will be responsible for assisting the supervisor and senior staff in setting department performance goals, conducting audits, and implementing improvements in our intake, enrollment, case conferencing, and discharge processes.

Responsibilities
  • Conduct regular audits to identify areas for improvement and provide recommendations.
  • Develop and implement data collection methods to evaluate client outcomes.
  • Work closely with the Program Director to ensure compliance with contract and regulatory requirements.
  • Develop and maintain a centralized comprehensive resource hub to improve awareness of and streamline referrals to services.
  • Supervise Quality Assurance and Housing staff in the Adult Homeless Services Department as assigned.
Requirements
  • A Master's degree in social work, public health, sociology, human services, or a related field.
  • Minimum 2 years' experience in social services or a related field.
  • Strong oral and written communication, time management, and organizational skills.
  • Proficiency in Microsoft Office suite, including strong Excel skills, and other standard business technology.
  • BASIC understanding of data management and manipulation required.
  • Familiarity with CARES, StreetSmart, and AWARDS databases a plus.
Salary

The estimated salary for this role is $65,000 - $75,000 per year, based on industry standards and the location of the company in New York City.



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